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Solutions/ZaakAfhandelApp
Production-readySector: Public

ZaakAfhandelApp on Nextcloud.

Four apps, one case management system. Replace your separate case-management SaaS with an integrated flow on the Nextcloud your team already logs into. Citizen CRM, case workflow, automation, all from the same data.

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The outcome

ZGW-compliant case handling, end-to-end.

Four apps, one configuration pass. Citizens track their case via yourmunicipality.nl/cases, staff works in the same Nextcloud, automated processes run in the background. The same audit trail covers everything.

ZGW APIs without a broker.

Cases, Documents, Catalogs, Decisions, Contacts APIs. Live as soon as the four apps are configured; no separate broker needed.

Citizen portal at yourmunicipality.nl/cases.

Citizens track open cases, request status, upload documents. Your existing Nextcloud domain; no new URL.

Citizen CRM built in.

PipelinQ tracks every citizen, organization, and relationship history. Staff sees all previous contact moments the moment a case opens.

Workflow engine for the smart steps.

Windmill runs automation that doesn't fit in a case-type template. Generate decisions, call external systems, monitor escalations.

Audit trail per case.

Every status change, every document, every staff action gets a tamper-evident trail. Ready for inspection, annual reports, or objections.

Partners

Partners delivering Zaakafhandeling

Implementation, hosting, and integration partners that deliver Zaakafhandeling to their customers. The apps and the data flow stay the same.

Become a partner

Ship Conduction to your customers.

Three tiers: Host (ship our apps), Service (SLA + third-line support), Certified (trained, joint roadmap, tender-eligible). The apps stay open source, the relationship stays direct.

Apply through Support →
Built on

Four apps, one configuration.

No custom code. Each layer is a Conduction app you can install separately, even for other purposes.

OpenRegister
Cases, documents, decisions as typed registers. Audit log, citation-stable IDs, ZGW schemas pre-defined.
PipelinQ
Citizen and organization CRM. Relationships, contact moments, communication history. One entry point per citizen, regardless of case.
Procest
Case management. Case-type workflows out of the box, adjustable without code, configuration persists after upgrades.
Windmill (Flow)
Nextcloud Flow ExApp, runs Windmill in your workspace. Workflow engine for steps that don't fit case-type templates. Python, TypeScript, Bash, one script per step.
Pricing

1000 per month, all four apps included.

Four apps × 250 as managed SaaS via commonground.nu. No setup fees, no minimum commitment, cancel with one month notice. For multi-tenant, per-user, or large populations: partner pricing.